Manual Adjustment

To make a manual billing adjustment for an account, do these steps:

  1. Select Billing & Invoices from the sidebar menu.
  2. Click the Billing Adjustments tab.
  3. Select one of these options:
    1. By Account
    2. By ICCID
  4. Select an Account from the list.
  5. Enter a billing adjustment Amount.. Use a negative amount for refund or credit.
  6. Select the applicable account Currency.
  7. Enter the billing adjustment Quantity.
  8. Select one of these Reason options:
    1. Network Activity
    2. Discount
    3. Rate Adjustment
    4. Refund
    5. Credit
  9. Add additional information in the Description field (optional).
  10. Enter the billing adjustment Event Date.
  11. Click Create to execute the billing adjustment.

When the billing cycle is complete, the billing adjustment is displayed in the invoice.

Here is a screen capture of the Billing Adjustment screen.